Terms & Conditions / Privacy Policy

The Wild Box Terms & Conditions

Class Reservations / Bookings

• The Wild Box reserves the right to alter and amend our timetable at any time.
• Students will not be allowed to enter the class once it has started (excluding any babies welcome classes) and no refund will be given for non attendance due to lateness.
• If you have booked a place but have not arrived 10 minutes before the start time, we reserve the right to give your place to someone else on the waiting list and you will loose your credit.
• We cannot offer refunds if you are late.
• Waitlist – if a class is full there is waitlist available exclusively for bookings directly via our website. If a space becomes available you will be notified via email by TeamUP and will have 30 minutes to accept your spot and pay with a relevant pricing option. Failure to confirm within 30 minutes and the spot will be lost.

• You can cancel any class reservations up to 2 hour prior to the class start time and receive your pass back or payment as credit.
• The Wild Box reserve the right to cancel classes due to the follow events; when a suitable teacher cannot be found to cover, when attendance is lower than 3 people, and due to an emergency or unforeseen circumstances involving the teacher or studio.
• Classes may be cancelled up to 1 hour prior to class start time and you will be notified via email or text. In the event of cancellation any class passes or credits will be returned and 7 day trials can be extended on request of the user.

Class Packs and Credits

• Single sessions are valid for use up to 1 year after purchase.
• 3/5/10 Class packs are valid for 3/6 months from the date they are first used.
• All passes and memberships are to be used by the purchaser only, they are non transferable and cannot be shared. However we sell vouchers to give away in your name or the person you want to give it to.
• All passes and credits are valid for classes only, unless otherwise stated.
• All passes and credits are non transferable, non refundable and cannot be extended.

Concessions

• We offer Student/ NHS/ Low Income 10% discount that is applicable on all pricing options except 7 Days Unlimited. Proof of ID or circumstance may be required.
• Discounts are for personal use only and cannot be used for friends/family or third parties.
• We reserve the right to terminate discount privileges if the discount is misused or your circumstances change.

Memberships

• Memberships are valid for classes only unless otherwise stated.
• Memberships require an automatic payment to be set up through TeamUP, which will take the payment from your stored card monthly.
• All memberships require a minimum 3 month commitment, thereafter you can cancel your membership with 1 month notice. Refer to cancellation policy below.
• Your membership will renew via direct debit on the same date every month.
• Memberships cannot be shared, and are non-transferable or refundable.
• The Wild Box reserves the right to change or end any monthly subscription and will provide customers with at least 1 months notice of any cancellation or alteration.

Membership Cancellation Policy

• As a member you shall agree to a monthly charge as outlined in the membership pricing option. This charge will be applied at the time of purchase and is effective for a minimum of 3 months from the selected start date.
• Cancellation: After 3 months the membership can be cancelled with 1 months notice, should you cancel in-between payments, the subsequent payment will be the last one. There are no refunds of memberships that have been paid but not used.
• Freezing/suspending: After 3 months the membership can be frozen. This requires a minimum 1 week notice before your next payment. Memberships can only be frozen in line with your direct debit schedule. Maximum freeze time is 3 months.
• The Wild Box reserves the right to change or end any monthly subscription and will provide customers with at least 1 months notice of any cancellation or alteration.

Workshops / Courses & Trainings

• Workshops, courses and trainings run by the The Wild Box are subject to their own individual pricing, terms & conditions and pricing options that will be communicated at the point of booking.
• In the event of low attendance or unforeseen circumstances advertised course / workshops or trainings may not run as planned, dates may be changed and/or refunds will be provided where necessary.
• Workshops, courses & trainings run by external facilitators / hirers are subject to their own policy as outlined by the organiser & are not the responsibility of The Wild Box.

Hiring the Studio

• • The Wild Box hirers terms & conditions and cancellation policy is provided in the Hiring Document.
  • Mutual agreement of hiring terms of conditions is assumed at the point of payment / booking the space. It is the responsibility of the hirer to ensure those terms have been read and understood fully.

The Wild Box reserves the right to reasonably change or modify the Terms and Conditions at any time, and will always protect the privacy of your data in line with the law.

Privacy Policy

This privacy policy tells you what to expect when The Wild Box collects personal information.

Terms & Conditions of Website Use
The content of the pages of our website is for your general information and use and is subject to change by The Wild Box without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable, and it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to; the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with ‘fair use’ as set out by the Digital Millennium Copyright Act (DMCA). Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Thewildbox.co.uk uses an integrated application to provide timetable information and login services, so that you can directly access your personal data on TeamUP. To deliver this service it processes the IP addresses of visitors to our website and collects your username and password if you wish to login.

We use third-party data processors to manage customer data and payments and The Wild Box does not store any data. These data processing companies are PCI and/or GDPR compliant. They include, but are not limited to; TeamUp and Stripe. Further information on these companies can be found on their websites or supplied by us upon request.

Terms & Conditions of Hiring The Studio

We use third-party data processors to manage customer data and payments. Any payments made to us for hiring the space will be processed by Xero. Xero is PCI and/or GDPR compliant, The Wild Box does not store any personal data.  Further information on Xero can be found on their website or supplied by us upon request.

Access to Personal Information

We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us. If we do hold information about you we will:

• • • Give you a description of it;
    • Tell you why we are holding it;
    • Tell you who it could be disclosed to;
    • Let you have a copy of the information in an intelligible form. 

We may hold you need to put the request in writing to us via our address found on our contact page.

If you agree, we will try to deal with your request informally, for example if possible by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us. We will not disclose personal data without request with the exception of when there has been a breach of our safeguarding policy, outline below.

Changes to our Privacy Policy

We keep our privacy notice under regular review. This privacy policy was last updated on 9th November 2022.

Safeguarding Policy